FAQs

How do I place an order?

Choose from our weekly menu and select a convenient pick up location from our list of distributors or choose home delivery. Orders must be placed by midnight Monday, for delivery the following Friday or Saturday depending on your pickup location.  Delivery times may vary depending on location. Please contact us if you would like to know the approximate delivery time for your location.

I keep forgetting to order my meals, can you send reminders?

Text BALANCED to 31996 to sign up for weekly text reminders

I’m having trouble ordering or I am unable to order on the internet, can I call you?

Yes, please we would be happy to take your order through the phone with your credit card information. Please call 315-272-7183

What days of the week do you deliver?

Currently delivery is limited to Friday and Saturday..

Do you deliver meals to Rochester, Syracuse, Albany or other places in New York?

Yes, we do. Choose “Shipping” during check out. All orders outside of the Utica/New Hartford area are sent via Fed-Ex and shipping costs are estimated through Fed-Ex rates. 

I have special dietary needs, can you accommodate this?

Our registered dietitian will work with you to meet your dietary needs through the Personal Chef & Dietitian Packages (add link to packages). We do not provide altered consistency foods. 

Contact our dietitian at dietitian@balancedchef.com

How long do the meals stay fresh?

Our meals do not contain any preservatives and will stay fresh under refrigeration for 7-10 days, depending on the meal. All meals are dated for your convenience.

Can you freeze the meals?

Yes! Our meals can be frozen to extend shelf life. Frozen meals should be eaten within 3-4 weeks, but since our meals are meant to be consumed within the use date, quality and taste may vary over time if frozen.

How do I reheat my meals?

Each meal comes with reheat instructions. Peel back or pierce the film, and follow the reheat instructions. The typical reheat time is 1:30-2:00 in the microwave. Some are also served cold.

How do I find out what is in the meals?

A full nutritional breakdown with ingredients is available on our website.

What if I have a food allergy?

Our meals are prepared in a facility that uses common allergens including nuts and gluten. If you have a specific concern please feel free to contact us.

Are the meals pre-portioned?

Yes! Our and are typically 400-600 calories

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