INFORMATION YOU VOLUNTARILY PROVIDE
When you place an order on our Site, we collect your name, email address, mobile phone number, mailing address and credit card number. The personally identifiable information we collect when you place an order or register for membership on our Site may be used for any of the following purposes:
- to fulfill your requests for products and services;
- to notify you of order, delivery, and shipment statuses;
- to provide you with offers from The Balanced Chef;
- to contact you when necessary;
- to review Site usage and operations;
- to address problems with the Site, our business or our products and services; and
- to protect security or integrity of the Site and our business.
Your personal information may be shared with reputable third-party associates of The Balanced Chef that work with us to provide products and services to our customers. We may use this information for marketing campaigns in order to market products and services [to you directly, unless you have asked us not to]. We may also disclose your information to third parties if the law requires it or to protect the rights or property of The Balanced Chef. If you do not want us to share your contact information with other companies or organizations, or do not want to receive additional promotions from us, please let us know by emailing us at email@example.com. If you opt-out of promotional or newsletter emails from The Balanced Chef, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to The Balanced Chef that are necessary for our relationship with you. We collect your mobile phone number to assist in shipping your order to you. You may also choose to receive SMS text updates from us regarding your order status. You may opt out of receiving text messages at any time by texting STOP to the sender. Mobile marketing campaigns may involve you sending an e-mail from your mobile device to us or a third-party campaign operator. An e-mail or other response will then be sent to your mobile device. Opting to participate in a campaign is solely your choice. When you engage in these mobile marketing campaigns, we and the third-party campaign operator may collect your mobile phone number, the name of your wireless service provider, images that you send using your mobile device as part of the campaign, and other relevant information.
CREDIT CARD AND PAYMENT INFORMATION
The Balanced Chef does not share payment information with third parties.
INFORMATION PROVIDED IN OPTIONAL SURVEYS
The Balanced Chef periodically asks members to participate in online surveys or to fill out online questionnaires concerning topics such as the effectiveness of our plans, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user’s personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results.
OTHER INFORMATION YOU MAY VOLUNTARILY PROVIDE
From time to time, The Balanced Chef collects third-party email addresses or other contact information from our users and customers so that The Balanced Chef may send information to their friends and family on an as-requested basis. For example, The Balanced Chef collects email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require the same information when customers utilize certain functions such as “email this to a friend” features.
INFORMATION PROVIDED AUTOMATICALLY
When you use our Site, we gather web traffic information via “cookies”. Cookies are small pieces of digital information stored by your browser on your computer that tracks initial and returning visits, browsing patterns on our site, and products ordered and viewed. Our cookies do not contain personally identifying information, but they enable us to identify you as a repeat visitor and help us personalize your experience. You need to have cookies enabled on your computer in order to use our site.
Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings that are used for browser cookies.
WEB BEACONS, PIXEL TAGS, AND 3RD PARTY COOKIES
The Balanced Chef, or third parties engaged by us, may use web beacons on some pages of this site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page. When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along, such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you. Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first party (i.e., The Balanced Chef) and/or third-party cookies. The Balanced Chef shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personally identifying information to these vendors.
WHAT THE BALANCED CHEF DOES WITH YOUR INFORMATION
HOW DOES THE BALANCED CHEF PROTECT CUSTOMER INFORMATION?
Protecting your information from unauthorized disclosure is extremely important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the internet can be guaranteed to be 100% secure. The Site operator is not subject to the privacy and data security requirements of the Gramm-Leach-Bliley Act (“GLBA”) or Health Insurance Portability and Accountability Act (“HIPAA”).
WILL THE BALANCED CHEF DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
The Balanced Chef shares information with third-party intermediaries for shipping and billing purposes and with other third-party intermediaries that provide a service for The Balanced Chef to help us operate our business, our Site, or administer activities on our behalf. These companies do not retain personal information or share it with any other parties. These companies may include Federal Express, Visa, Mastercard, Discover, American Express and others. The Balanced Chef may also provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors.
In addition, from time to time, we may make customer e-mail addresses and postal addresses available to other reputable business associates whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations, please let us know by emailing us at firstname.lastname@example.org. If you opt-out of promotional or newsletter emails from The Balanced Chef, we may continue to send you certain communications, such as service announcements and administrative messages, relating to The Balanced Chef that are necessary to our relationship with you. The Balanced Chef may also disclose your personal information to third parties in certain limited circumstances, as follows (1) as necessary if we believe that there has been a violation of our Terms and Conditions, of the law, of our rights or of any third party; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) if you have given permission for us to share your account information with other members of your household.
OUR SOCIAL MEDIA PAGES & USER BLOGS
Our program provides support through social media pages and blogs. This format gives our members the opportunity to interact with each other. These areas are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your e-mail address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information online (whether it is on message boards, through e-mail, in meeting rooms, on social media pages or in blogs) your information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third parties. We reserve the irrevocable, perpetual and worldwide right to copy and post both within the Balanced Chef website, and those of its parent, affiliates, subsidiaries, assigns, agents and licensees and any social media outlets and advertising medium through which we are engaged any comments, pictures or other information you post on social media pages, chat rooms, blogs, or elsewhere on the Balanced Chef community website, without any further notice to you or any remuneration therefore.
YOUR RIGHTS AND YOUR CONSENT
A SPECIAL NOTE TO PARENTS OR LEGAL GUARDIANS
The Balanced Chef only allows the participation of persons 14 years and older to enroll for our services. For legal guardians or parents of children ages 14 – 17 years old, please email email@example.com. For parents interested in helping children younger than 14 lose weight, please consult a physician. This website is not subject to Children’s Online Privacy Protection Act (“COPPA”).
YOUR CONSENT AND NOTIFICATION OF CHANGE
By using our Site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by The Balanced Chef. If at some point in the future, there is a material change to our information usage practices that affect your personally identifiable information, we will notify you by e-mail. At the time of this message, you will be able to opt-out of the new information usage by sending a message to the following e-mail, firstname.lastname@example.org. You should check this posted privacy statement for changes.
If a user wishes to subscribe to our newsletter, we ask only for an individual’s e-mail address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications.
To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, click on the MyAccount section of the Balanced Chef web site. Household members may not make changes to your account information, or cancel or renew your account without your permission. If you have not already indicated your permission for household members to access your account at the time you placed your first order, please call email email@example.com